Refund Policy

Exchange & Refund Policy

Thank you for your interest in our products. We understand that sometimes an item may not meet your expectations. To ensure your complete satisfaction, we offer a 14-day exchange and refund policy.

Exchange & Eligibility

If you are not satisfied with your purchase, you may return or exchange the item(s) within 14 days of receiving them.

To be eligible for a return or exchange, the item(s) must be:

  1. Unused and in the same condition as when you received them.
  2. In the original packaging.

Return & Exchange Process

  1. Contact us with your order number and reason for return or exchange.
  2. Our team will provide you with return or exchange instructions.
  3. Once we receive and inspect the items, we will process your refund or exchange.

Refund & Processing Time

  1. Pickup Arrangement: Once your return or exchange request is confirmed, we need 3 working days to arrange pickup for the items.
  2. Refund Method: The refund will be issued to your original payment method (credit card or bank account).
  3. Processing Time: Bank or credit card transactions may take 3 to 5 additional working days to process.
  4. Delivery Charge: A 2 KWD delivery fee will be deducted from your refund. Additionally, there will be a 2 KWD fee to pick up the items you want to return or exchange.

Important Notes

  • Shipping and delivery fees are non-refundable.
  • Return or exchange shipping costs are the responsibility of the customer unless the received items were defective.
  • We reserve the right to refuse returns or exchanges that do not meet our policy requirements.

If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.