Do you deliver to all areas in Kuwait?
Yes, we deliver to all areas across Kuwait.
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Collar & Bow — CollectionFrequently Asked Questions
18Questions & Answers
How long does delivery take?
We usually deliver on the same day if the order is placed before 5:30 PM. Orders placed after this time will be delivered the following day.
How much is the delivery fee?
The delivery fee is a flat rate of 2 KWD for all areas, and you can get free delivery when your purchases exceed 20 KWD (terms apply).
Can I specify a delivery time?
Yes, absolutely. You can choose a suitable time and date during checkout on our website.
How do I track my order status?
You can track your order status through the "Track Orders" page on our website.
Can I exchange or return an item?
Yes, we have a return and exchange policy within 14 days from the date of receipt. You can contact us via WhatsApp to complete your request.
How do I request a return or exchange?
Simply message us via WhatsApp, and we will assist you with ease.
How long does a refund take?
The refund process usually takes between 3 to 5 business days to be transferred to your bank account.
Can I try on the items upon delivery?
Yes, you can try on the items upon receipt while the courier driver waits for you. You can return any item that does not fit you.
Can I order two sizes if I'm not sure of my size?
Yes, absolutely. You can order two different sizes (subject to availability) and keep the size that fits you best.
What payment methods are available?
We accept payment via KNET, Visa, Mastercard, Apple Pay, Tabby, as well as Cash on Delivery.
Can I pay on delivery?
Yes, you can select Cash on Delivery. Once you receive the order and confirm the sizes, you can pay the courier in cash or via payment link.
Do you offer the "Tabby" service and how does it work?
Yes, we offer "Tabby". Simply add the items on our website and choose Cash on Delivery. After receiving your order and confirming the sizes, we will send you the Tabby payment link on WhatsApp.
Are the sizes true to international sizing?
Yes, all our products follow international sizing standards. You can refer to the size guide on each product page on our website.
Are the products ready-made and where are they imported from?
Yes, all our products are ready-made and directly imported from China to ensure the best quality. We do not offer custom tailoring within Kuwait.
How is the quality of the fabrics and finishing?
We partner with reliable manufacturers to ensure high-quality fabrics that rival well-known brands in the market.
How can I contact customer service?
You can message us at any time via WhatsApp, and our team will be happy to assist you promptly.
Do you have a physical showroom or store?
Currently, we are an online-only store based in the State of Kuwait and do not have a physical store branch.
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